Effective Date: February 1, 2026
I.E. DME Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your Protected Health Information (PHI). This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.
1. Collection of Information
We collect personal information and health-related data to provide medical equipment delivery and customer support. This includes:
- Contact Information: Name, email address, and phone number.
- Protected Health Information (PHI): Information related to your medical equipment needs provided via secure forms or patient portals.
2. Use of Information
Your information is used strictly for:
- Providing updates on medical equipment delivery.
- Responding to customer support inquiries.
- Internal administrative purposes related to your care.
3. Mobile Information & SMS Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Third-Party Disclosures
We do not sell your data. We only share PHI with “Business Associates” (such as secure billing services or website hosts) who are legally contracted to provide the same level of privacy protection as required by HIPAA.
5. Security Measures
We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption, to ensure that all data transmitted through our website remains private and integral.
6. Patient Rights
Under HIPAA, you have the right to:
- Access and receive a copy of your health records.
- Request an amendment to incorrect information.
- Request restrictions on how your PHI is used or shared.
- View our Notice of Privacy Practices (NPP) for a full description of your rights.
7. Cookies and Tracking
We use cookies to improve website functionality. We do not use tracking technologies for marketing purposes without your explicit prior consent.
8. Substance Use Disorder Records
In compliance with federal regulations effective February 16, 2026, we provide enhanced privacy protections for records related to substance use disorder treatments to ensure the highest level of confidentiality.